Return & Replacement Policy

Updated: May 1, 2025

✅ 7-Day Replacement Policy (Manufacturing Defect Only)

• Eligibility: Replacement is valid only for manufacturing defects. It does not apply to physical damage, misuse, water exposure, or accidental drops.
• Reporting Time: You must report any issue within 24 hours of receiving the product.
• How to Claim:
  • Contact us through our Facebook Page Messenger or the contact form on our website.
  • Include your Order ID, clear photos/videos of the defect, and a brief written description of the issue.
• Verification: After verifying the issue, we will arrange a replacement within 7 working days if the claim is valid.

❌ Invalid Return/Replacement Cases:

• Damage caused by the customer (e.g., drops, water exposure, pressure damage)
• Claims made after 24 hours of delivery
• Failure to provide valid proof (photos/videos)
• Unboxing video not submitted when requested
• Cosmetic defects (minor scratches, marks) unless proven to be factory-related

⚠️ Warranty (3 Months / 6 Months / 1 Year)

• Additional warranties offered by the manufacturer or supplier will be subject to their terms and conditions.
• Warranty does not cover:
  • Physical or water damage
  • Customer mishandling or misuse
  • Unauthorized repairs or modifications

📦 Return Shipping

Customers are responsible for safely packaging the product for return. Gadget Gallery will provide return instructions based on the case.

📞 Contact Information

Email: admin@bdgadgetgallery.com Facebook: Gadget Gallery